Meet Our Dedicated Team


Our team is here to help you every step of the way.

At Northland Heights, we’ve put together a team of passionate healthcare professionals with years of experience. We are dedicated to the humanity, dignity and well-being of residents entrusted to our care, and our team acts more as a family than just coworkers.

Elicia Smith


Elicia Smith joined the Northland Height’s management team as Business Office Manager approximately 6 months prior to their official opening.   She brought with her over 5 years of experience in the long-term care industry with special focus on Human Resources, Policy, Compliance, and Internal Audits.

Elicia is responsible for all facets of managing the Business Office including but not limited to screening candidates, new hire onboarding, compliance, company payroll and facility billing.  Prior to long term care Elicia worked in the home health industry as a Human Resources Coordinator.  Elicia is currently attending Penn State University to complete her BA in Health Policy and Administration She is a member of Penn State’s SHRM Virtual Chapter.

Elicia enjoys spending time with her three wonderful kids, hanging out at her grandma’s house and reading.

Director of Personal Care

Kelly Mula

As a local graduate of Citizens Nursing School in New Kensington Pa, Kelly has made significant contributions to patient care through mentoring and leadership. Starting as a floor staff nurse and quickly advancing into a supervisory role, she has shared her knowledge and compassion for quality care and service with her patients as well as colleagues. Throughout her experience she discovered her love for teaching and mentoring other nurses.

Kelly has 10 years of nursing experience in both an inpatient and outpatient care setting. She has worked in various care settings– from inpatient and outpatient psychiatric care to long term skilled and assisted living care. Raised by her grandparents, advocating for and ensuring quality, caring service for seniors is of top importance. For the last 5 years Kelly has been overseeing long term care in senior communities doing just that. She is excited to be part of our team to guarantee service excellence and compassionate care for your loved ones.

When not at Northland Heights, Kelly is a lover of camping, fishing, bonfires with friends and family and dogs.

Nancy Iglesias

Sales and Marketing Department Representative

Nancy has spent most of her adult life in the helping professions. From her days of supporting families in her role of Executive Director of a Minnesota Habitat for Humanity affiliate, to assisting families as they seek out in-home supportive services for seniors and finally now as Admissions Director for Northland Heights, Nancy’s greatest gifts lie in supporting others.

Nancy finds joy in coming alongside families and helping them transition themselves or a loved-one into the “next best step” – a new home to age in place.  She is excited to show off our beautiful new building and is hoping that you will call soon to book your tour to learn more about Northland Heights.

As a free-lance writer, Nancy believes that everyone has a story to tell.  She is just waiting to listen to your story and help you envision your next new chapters.